Clinic Administrator


Plan, direct, develop and coordinate activities of the clinic to ensure attainment of clinic and corporate goals and objectives. Coordinate directly with the Medical Director to achieve the goals of the organization. Ensures proper implementation of policies and procedures related to Patient Experience, Finance, Utilization, Quality Assurance/ Risk Management, Marketing, and Human Resources at the clinic level.
Essential Duties and Responsibilities:
Create a results oriented work environment; delegate responsibility to the staff; participate in the formulation of a workable operations plan, that is capable of providing effective organizational results; develop short term and long term goals for the clinic, identify and implement new methods, programs, policies, procedures and techniques, to enable the clinic to perform more effectively; identify and solve problems; prepare and determine capacity analysis for the clinic; participate and provide direction and leadership to the management team within the clinic; interact with other managers and groups internal and external to the organization; direct personnel in maintaining clinic standards; develops and maintains disaster preparedness and patient safety plans according to corporate guidelines; implements standards and guidelines for all physical plant and equipment, including preventive maintenance, repair and replacement.
Collaborate with the Medical Director in physician staffing and recruitment; determine and monitor the appropriate MD/Support staff ratios for each clinic; assist in maintaining standards of care for patients; monitor compliance of regulations and standards established by the Fidelis and various regulatory agencies; assist in obtaining and maintaining appropriate levels of licensure/certification/accreditation.
Provides guidance and leadership to the clinics; collaborate with Human Resources to establish relative and measurable criteria for evaluation of all staff members; develop subordinates by utilizing training, guidance and continuing education; provide performance feedback to direct reports; evaluate staff performance and career development; develop and maintain open lines of communication throughout the organization; apply clinic policies and procedures to all employees; including equal opportunity and affirmative action; conduct and attend staff meetings; develop staffing patterns for each department; provide an open door policy for all employees.
Works with Risk Manager to ensure safety and minimize risk exposure throughout the clinic for patients and employees; provides for timely and ongoing training and in-services for clinic staff to ensure reduced liability and risk.
Allocate resources and focus work efforts on strategic objectives; develop and recommend clinic operating budget; ensure compliance with approved budgets; install and execute programs of cost control and cost reduction. Ensure clinic operations metrics are reported appropriately and goals are met.
Ensure equipment and facilities needs are appropriately procured; secures necessary supplies and equipment, monitors supplies and equipment expenditures
Ensure timely and ongoing plan information is communicated throughout the clinic; work directly with the health plan in ensuring operational objectives are being met to support contractual agreements; provide for continued training and development in area of benefit plan structure and other requirements. Ensure clinic compliance with all contractual agreements.
Participate in development and recommendation of Clinic operations and corporate policy and goals. Engage in operations process improvement initiatives to establish "best practices" in are relevant areas of clinic management and patient care.
Supervisory Responsibilities:
All non-provider staff
o Working knowledge of healthcare/ambulatory care operations
o Excellent organizational and communication skills
o Interpersonal/relationship building skills
o Strong analytical ability
o Ability to manage teams to achieve goals
o Ability to multi-task
o Bachelor's degree
o 3-5 years of ambulatory care experience
o Minimum of 3 to 5 years of previous supervisory/management experience.

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