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General Manager

The General Manager (GM) is a key leadership position for the store. They are responsible for store financial and operational performance, all store teammates, customers, and store infrastructure. The General Manager is experienced in the industry, understands all elements of the repair process including insurance industry guidelines, and focuses on delivering superior customer service. The General Manager cultivates an environment that ensures growth and developmental opportunities for all teammates.
Responsibilities:
Ensures they have the right talent in place and continually looking for upgrade opportunities
Lead the team in production goals by setting team direction to maximize sales and profitability targets
Oversee the financial and administrative duties of their shop location
Models and holds team accountable for outstanding customer service
Educates and trains the teammates of the store and customers about the collision repair process according to the standards established by I-CAR and OE vehicle manufacturer. This includes insurance repair processing, payment procedures, repair and refinish techniques, parts options and approximate repair time
Reinforces the understanding of technical knowledge and tools with their team
Oversees the daily process associated with store management based on the Service King Premier Repair Operating Model (PRO) and company policies, holding themselves and store teammates accountable to complete the tasks identified in the operating model
Measures quality standards by inspecting both in process repairs and pre-delivered repairs
Demonstrates a high level of service with all insurance accounts in order to maintain those business relationships vital to Service King's success
Excels in a competitive environment while maintaining positive morale throughout the store
Ensures safety and compliance regulations are adhered to according to company standards
Coach and develop teammates for future growth in the company
Makes hiring decisions based on a thorough interview process of prospective employees to determine best applicant for position based on skills, knowledge, and abilities required to perform the job
Core Competencies:
Collaboration; builds partnerships and works collaboratively with others to meet shared objectives
Ensures Accountability; holds self and others accountable to meet commitments
Cultivates Innovation; creates new and better ways for the organization to be successful
Instills Trust; gaining the confidence and trust of others through honesty, integrity and authenticity
Action Oriented; takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
Leadership Competencies:
Drives Vision and Purpose; paints a compelling picture of the vision and strategy that motivates others to actions
Drives Engagement; creates a climate where people are motivated to do their best to help the organization achieve its objectives
Balance Stakeholders; anticipates and balances the needs of multiple stakeholders
Develops Talent; develops people to meet both their career goals and the organization's goals
Business Insights; applies knowledge of business and the marketplace to advance the organization's goals
Skills and Experience:
High school diploma or equivalent; Bachelor's degree preferred
3-5 years of management experience preferred
Command of Service King operating model
Good verbal and written communications.
Knowledge of repair techniques and principles preferred
Possess ability to prepare damage estimates in accordance with insurance company guidelines and accepted industry standards preferred


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