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Instructional Designer

Job Title:

Instructional Designer - Center Line, MI

Job Description:

  • Produce instructor guides and participant materials for new courses (participants include agents and team leads)
  • Write easy-to-understand user documentation for the knowledge base
  • Through interviews and observations, determine the most efficient process/method for performing tasks and functions associated with work duties
  • Document use of systems and other resources necessary for performing job tasks

Specific Requirements:
  • Improve individual and group performance of agents by analyzing and developing instructional solutions including process documentation, work instructions, classroom training, elearning, job aids and knowledge articles.
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Produce instructor guides and participant materials to support instruction. Use instructor guide standards that facilitate solid delivery of instruction. Instructor evaluation and sample instructor guide attached for reference.
  • Analyze, design and produce solutions that help our agents meet and exceed performance requirements and business goals using instructional design methodology such as ADDIE/SAM/Other.
  • Identify opportunities to improve agent performance through training and knowledge; make recommendations based on findings. This will involve participating in calibrations and listening to live calls, shadowing agents, reviewing metrics and trends.
  • Lead training efforts and produce strategies to impact behavioral change, based on documented performance requirements or other metrics.
  • Build documentation for knowledge management system
  • Create evaluation strategies (3 levels) for all learning solutions
  • Develop project plans that include review checkpoints for content approval. Solicit feedback from internal team relative to instructional standards and process documentation. Facilitate review meetings following pilots to determine needed changes to content.?

Qualifications:
  • Bachelor's degree required
  • 3-5 years of experience to include: Instructional Design, Web-Based, eLearning, ADDIE, SAM, Process, Improvement, SME
  • Excellent written skills in English
  • Strong working knowledge of Microsoft Office
  • May be required to drive a company vehicle - valid drivers license and clean driving record required
  • Will be required to travel Domestically and Internationally (10%-20%) to include Canada

Education:
Bachelor's Degree

About Advantage Resourcing

At Advantage Resourcing, our primary objective is to perfectly align the best people with the appropriate jobs. These jobs may be temporary assignments or career positions. We place talented people in a wide variety of jobs working with our client companies in areas such as: engineering, IT, technical, manufacturing, skilled trades, distribution, call centers, clerical, accounting, finance and sales.

Our strength is being able to solve our clients workforce needs by matching people that have the right skills, knowledge and motivation to each opportunity. Advantage Resourcing can help you discover the personal and career success you desire.

The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.


Additional Details: ?

Job ID:
349443
Dept ID:
10527
Location:
Center Line, MI
United States of America
Industry:
Online / Full App
Job Type:
Temp Position
Folder Group ID
258

Posted Date:1/10/2019

Domain:arna


 

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